POLICIES

COMPREHENSIVE LIST OF STUDENT SUPPORT SERVICES

1. Refund policy
2. Transfer/withdrawal policy
3. Orientation programmes and support program
4. Student grievance procedure
5. Fee protection scheme
6. Medical insurance coverage
7. Standard student contract
8. Student’s pass information
9. Student Pastoral Counseling
10. Cross-Cultural awareness programme
11. Accommodation services
12. Banking services
13. Public transportation
14. Postal & Telecommunication
15. Payment methods and channels
16. Quality assurance of delivery of course
17. Student welfare
18. Wireless internet connections
19. Library
20. Exit briefing for graduating students

FEEDBACK FORM

We strive to make it convenient to provide feedback or complaints to us. Feedback forms are readily available at the reception, and feedback may also be provided through the online feedback form on our website. Feedback and complaints received will be analysed, and will serve as inputs for our review process and continual improvement.

The forms are shown as follow:

• Student Support Services Feedback
• Student Feedback Form for Sales Staff
• Student Feedback Form for Teacher
• Facilities Feedback & Complaint Form